Storm information Center
The security, well-being, and safety of our customers and team members is always, our highest priority.
STORM ROSLYN ADVISORY #2
October 22, 2022 – 11:00 AM CST
Tropical Storm Roslyn has left the Puerto Vallarta area and now is moving inland over southwest Mexico; strong winds and heavy rainfall spreading inland. Warnings and Watches have been discontinued Puerto Vallarta
Hotel Status:
- All guests are at their respective hotels, including those that were evacuated.
- Minimal damage to a few resorts have been reported and all resorts report normal operations.
Airport Status:
- Puerto Vallarta International Airport (PVR) is open and all flights are arriving/departing normally.
Amstar Staff:
- Amstar DMC hotel representatives are on duty and ready to assist customers with rescheduling departure transfers, excursions, and/or issuing refunds as needed.
- Amstar DMC airport staff are at the airport ready to welcome and transport customers, both arriving and departing.
Excursions/Activities:
- Land and water excursions are expected to resume operations tomorrow.
If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Team:
- Puerto Vallarta: +52-322-209-1011 or via email at: customerservicepuertovallarta@amstardmc.com
- You can also reach our Mexican Caribbean In-Destination Customer Service Team at: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com
This will be our final update regarding Storm Roslyn.
To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go
Sincerely,
Amstar DMC
STORM ROSLYN ADVISORY #1
October 22, 2022 – 11:00 AM CST
Storm Roslyn reached hurricane force and has strengthened to a Category 4 hurricane, located of South of Puerto Vallarta. Forecasts project that Roslyn will reach the Mexican coast on Sunday.
A Hurricane Warning is in effect for:
- Puerto Vallarta
- Playa Perula to El Roblito
- Las Islas Marias
Amstar DMC Storm procedures have been activated.
Hotel Status:
- At the moment Dreams & Secrets Bahia Mita are preparing to evacuate guest to Guadalajara, Amstar is providing the necessary buses.
- Other hotels where Amstar has guests have not confirmed their evacuation status yet.
Airport Status:
- The Puerto Vallarta Airport is still open, but is planning to close operations at 8 pm today.
Amstar Staff:
- Hotel representatives were at hotels assisting customers torescheduling excursions and departures and/or issuing refund.
Excursions/Activities:
- The port will be closed as of 4pm. All tours are suspended until further notice.
If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Team:
- Puerto Vallarta: +52-322-209-1011 or via email at: customerservicepuertovallarta@amstardmc.com
- You can also reach our Mexican Caribbean In-Destination Customer Service Team at: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com
We will keep you informed of further developments as necessary.
To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go
Sincerely,
Amstar DMC
STORM ARCHIVE
To read previous storm advisories, click here.