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Storm information Center

The security, well-being, and safety of our customers and team members is always, our highest priority.

STORM ORLENE ADVISORY #2

October 3, 2022 – 10:00 AM  CST 

Tropical Storm Orlene has left the Puerto Vallarta area and now is moving inland over southwest Mexico; strong winds and heavy rainfall spreading inland. Warnings and Watches have been discontinued Puerto Vallarta

Hotel Status:

  • All passengers remained in their original hotels, no hotel evacuations were needed. 

Airport Status:

  • Puerto Vallarta International Airport (PVR) is open and all flights are arriving/departing normally.  Refer to specific airlines for specific flight details.

Amstar Staff: 

  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing. 
  • Amstar DMC hotel representatives and staff at the office are assisting customers in rescheduling excursions and departures and/or issuing refunds if needed. 

Excursions/Activities:

  • Water excursions will start to operate this afternoon. 

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Team:

This will be our final update regarding Storm Orlene. 

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM ORLENE ADVISORY #1

October 1, 2022 – 6:00 PM  CST

Tropical Storm Orlene has upgraded to a hurricane category 1 in the last hours and is slowly moving towards Las Islas Marias. The storm is forecast to make landfall Monday in Sinaloa state, in the region around the city of Mazatlan.

A Tropical Storm Warning is in effect for:

  • Puerto Vallarta

Hotel Status:

  • As of this advisory, no hotel evacuation is expected.

Airport Status:

  • Puerto Vallarta International Airport (PVR) is operating normally at the time of this notice.

Amstar Staff: 

  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • During the morning, Amstar DMC hotel representatives were at hotels assisting customers to rescheduling excursions and departures and/or issuing refunds.

Excursions/Activities:

  • Water excursions have been canceled until Monday, October 3.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM FIONA ADVISORY #4

September 20, 2022 – 11:00 AM CST 

Fiona is moving towards Turks and Caicos and all 'warnings' and 'watches' have been discontinued for the Dominican Republic.

Hotel Status:

  • All guests are at their respective hotels.
  • Minimal damage to a few resorts have been reported. All resorts report normal operations.

Airport Status:

  • Punta Cana International Airport has reopened both terminals A and B.  
  • Amstar DMC airport staff are at the airport ready to welcome and transport customers, both arriving and departing. 

Amstar Staff: 

  • Amstar DMC hotel representatives are on duty and ready to assist customers with rescheduling departure transfers, excursions, and/or issuing refunds as needed.

Excursions/Activities:

  • Most Excursion suppliers will resume operation on Wednesday.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

This will be our final update regarding Storm Fiona.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM FIONA ADVISORY #3

September 19, 2022 – 3:00 PM CST  

The Center of Fiona is moving toward the northwest away from the Dominican Republic near 8 mph (13 km/h). Weather conditions are expected to improve during the day.   

DOMINICAN REPUBLIC:

A Hurricane Watch and a Hurricane Warning are still in effect for northern coastal sections of the Dominican Republic. 

Hotel Status:

  • Guests are secure at their properties. 
  • Zoetry Punta Cana guests moved to Dreams Macao Beach will return to their resort later today Monday, September 19, or Tuesday, September 20, when it is deemed safe to do so. 

Airport Status:

  • Punta Cana International Airport is open and operating normally. 

Amstar Staff: 

  • Airport staff is at the airport helping customers with and arrivals/departures. 
  • Hotel Customer Service Representatives are at resorts assisting guests and rescheduling/refunding of tours. 

Excursions/Activities:

  • All excursions are still suspended  
  • Excursion Operators are assessing when they will be operational.  

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM FIONA ADVISORY #2

September 18, 2022 – 4:00 PM CST

Hurricane conditions are expected across portions of the eastern Dominican Republic tonight and Monday.

DOMINICAN REPUBLIC:

A Hurricane Watch and Warning is in effect for Dominican Republic.

Hotel Status:

  • Guests will remain on property during the storm.

Airport Status:

  • Punta Cana International Airport is operating at the time of this notice.
  • Amstar DMC staff are at the airport managing remaining arrivals.

Amstar Staff: 

  • During the morning, Amstar DMC hotel representatives were at hotels assisting customers to rescheduling excursions and departures and/or issuing refund.
  • As of this advisory, hotel representatives and office staff have been released to return to their homes to shelter in-place.

Excursions/Activities:

  • Excursions have been canceled until Tuesday, September 20.

ST. MARTIN

There are no coastal watches or warnings in effect.

Hotel Status:

  • Most hotels are operating normally.

Airport Status:

  • St. Martin’s Princess Juliana International Airport reopened today at 7 a.m.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.

Amstar Staff: 

  • Amstar DMC representatives are on duty and ready to assist customers.

Excursions/Activities:

  • Most excursions will resume normal operations on Monday, September 19.

This will be our last update regarding St. Martin.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM FIONA ADVISORY #1

September 17, 2022 – 3:00 PM  CST

Tropical Storm Fiona is moving in west-northwestward direction, gaining strength, and is expected to become a hurricane on Sunday.

A Tropical Storm Warning is in effect for:

  • Dominican Republic
  • St. Martin

A Hurricane Watch is in effect for:

  • Dominican Republic

Hotel Status:

  • Due to the location of Zoëtry Agua Punta Cana and the latest trajectory of Tropical Storm Fiona, all guests on property will be moved to Dreams® Macao Beach Punta Cana beginning Sunday, September 18, 2022. Guests will be transported back to Zoëtry Agua Punta Cana Monday, September 19, or Tuesday, September 20, when the storm has passed and it is deemed safe.
  • Guests at all other resorts in both destinations will remain on property during the storm. 

Airport Status:

  • St. Martin’s Princess Juliana International Airport is closed until further notice.
  • Punta Cana and Puerto Plata International Airports are operating at the time of this notice.

Amstar Staff: 

  • During the morning, Amstar DMC hotel representatives were at hotels assisting customers to rescheduling excursions and departures and/or issuing refund.

Excursions/Activities:

  • Most Excursions have been canceled until Monday, September 19.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM AGATHA ADVISORY #3

June 1, 2022 – 1:00 PM  CST

Tropical Storm Agatha has dissipated. There are no coastal watches or warnings in effect.

  • Hotel Status:
    • Most hotels are operating normally
  • Airport Status:
    • Bahias de Huatulco International Airport (HUX) is open, and all flights are operating as scheduled
  • Infrastructure status
    • Communication services have been restored and functioning properly
  • Amstar Staff: 
    • Amstar DMC representatives are on duty and ready to assist customers with rescheduling departure transfers, excursions, and/or issuing refunds as needed
  • Excursions/Activities:
    • The only land excursion operating today is Huatulco City Tour. The port is still closed resulting in the cancellation of all water activities
    • The rest of the activities will resume normal operation in the following days

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

This will be our last advisory regarding Storm Agatha.

Sincerely,

Amstar DMC

 

STORM AGATHA ADVISORY #2

May 31, 2022 – 1:30 PM  CST

Tropical Storm Agatha has been downgraded to a Tropical Depression. Remnants of Agatha are expected to produce heavy rainfall across southeastern Mexico during the next day or two.

There are no coastal watches or warnings in effect.

Storm procedures are active in the Huatulco destination.

  • Hotel Status:
    •  Hotels are operating and suffered no damage
    • Pool areas and some beaches may be closed during the cleaning process
  • Airport Status:
    • Bahias de Huatulco International Airport (HUX) remains closed until further notice. Most National and International flights scheduled for HUX have been canceled
    • Airport access and roads are all cleared
  • Infrastructure status
    • No significant damage to infrastructure, mainly fallen trees and some damaged power lines
    • Telephone lines (land & cell) and internet services are not working at the moment
  • Amstar Staff: 
    • Amstar DMC hotel representatives are on duty and ready to assist customers with rescheduling departures, excursions, and/or issuing refunds as needed
    • Amstar staff will be assisting customers to make changes to their transfers as needed
  • Excursions/Activities:
    • Land excursions may restart operation tomorrow. As of this advisory, no water excursions are allowed to operate

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

  • Due to phone/internet service disruptions, please contact our Mexican Caribbean In-destination Customer service Team at: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

STORM AGATHA ADVISORY #1

May 30, 2022 – 2:00 PM  CST

Tropical Storm Agatha was upgraded to a hurricane over the weekend. Hurricane Agatha is approximately located about 35 miles / 55 kilometers southwest of Puerto Angel, Mexico. It is expected to landfall in Puerto Angel (37 miles / 60 kilometers to the west of Huatulco) this afternoon.

A Hurricane Warning is in effect for the Huatulco area.

Amstar DMC Storm procedures in Huatulco have been activated.

  • Hotel Status:
    • Guests remain at their hotels during the storm
  • Airport Status:
    • Bahias de Huatulco International Airport is closed
  • Amstar Staff: 
    • During the morning, Amstar DMC hotel representatives were at hotels assisting customers to rescheduling excursions and departures and/or issuing refunds
    • As of this advisory, all staff has been released to return to their homes to shelter in-place
  • Excursions/Activities:
    • All water and land excursions were canceled for today and tomorrow

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.go

Sincerely,

Amstar DMC

 

HURRICANE OLAF ADVISORY #2

September 10, 2021 – 5:00 PM  EDT

Hurricane Olaf was downgraded to TROPICAL STORM OLAF earlier this morning and is located approximately 125 miles northwest of Los Cabos.  The storm will follow a northwesterly track through the rest of today and is projected to turn west out to sea early Saturday morning.

A Tropical Storm Warning remains in effect for the Los Cabos area.

  • Hotel Status:
    • Guests remained at their original hotels during the storm
    • Some hotel pool areas and beaches may be closed during the clean-up process
  • Airport Status:
    • Los Cabos International Airport continues to be open and operating
    • Some flights have been canceled, and some others are delayed
  • Infrastructure Status:
    • There are no reports of significant damage to infrastructure, although there some fallen trees that will need to be cleaned up throughout the destination
    • There are no restrictions regarding access to Los Cabos Airport 
  • Amstar Staff: 
    • Amstar DMC hotel representatives are on duty and assisting customers
    • Amstar DMC airport staff are at the airport ready to welcome and transport customers, both arriving and departing
  • Excursions/Activities:
    • All excursions were canceled for today
    • Some land excursions will operate tomorrow
    • Water activities are canceled, as the port remains closed

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.gov

This will be our last advisory regarding Storm Olaf.

Sincerely,

Amstar DMC

HURRICANE OLAF ADVISORY #1

September 09, 2021 –5:00 PM  EDT

Hurricane Olaf is forcast to pass very near or over the southern portion of Baja California Sur tonight and Friday, and hurricane conditions are likely within the hurricane warning area tonight. 

A Hurricane Warning is in effect for Baja California Sur Mexico

Amstar DMC Storm procedures in Los Cabos have been activated.

  • HOTEL STATUS: as of this advisory, no hotel evacuation is expected
  • AIRPORT STATUS: the Los Cabos International Airport continues to be open and operating
    • Some flights have been canceled, and some others are to be delayed
  • AMSTAR STAFF: Amstar Resort Representatives are in place and assisting passengers
  • EXCURSIONS/ACTIVITIES:
    • Most of the land excursions were canceled for today
    • Port is closed today and will be closed tomorrow
    • No excursions will be operating tomorrow, Friday, 10 September.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here: www.nhc.noaa.gov

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

HURRICANE NORA ADVISORY #3

AUG 30, 2021 –11:00 am EDT

Hurrican Nora was downgraded to a ‘remnants of Storm Nora” at 3:00 am this morning. Heavy rains are still expected in the mountainous regions northwest of Puerto Vallarta.

All storm watches and warnings for Puerto Vallarta and Los Cabos have been cancelled.

As of 11:00 am:

  • Amstar’s offices are open and operating normally in both Puerto Vallarta and Los Cabos.
  • Amstar DMC hotel representatives are on duty and ready to assist customers.
  • Puerto Vallarta (PVR) & Los Cabos (SJD) International Airports are open and operating normally.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

This is our final communication regarding Storm Nora.

Sincerely,

Amstar DMC

 

HURRICANE NORA ADVISORY #2

AUG 29, 2021 – 1:00 pm EDT

Nora is forecast to be at or near hurricane strength while it moves near the coasts of Nayarit and Sinaloa today into Monday, and hurricane warnings or watches are in effect for portions of that coastline and to move over the Gulf of California Tuesday and Wednesday.

Storm procedures are active in destinations that have been affected by the storm. 

PUERTO VALLARTA

The government of Mexico has discontinued the Hurricane Warning south of San Blas, Nayarit, including Puerto Vallarta.

  • Amstar DMC customers in the destination are safe and secure in their resorts. 
  • Puerto Vallarta (PVR) International Airport is currently open and operating normally but may experience delays during Sunday, 29 AUG.
  • There are no restrictions regarding road access to PVR airport. 
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing. 
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds. 
  • Most excursions will restart operations tomorrow - Monday, 30 AUG.

LOS CABOS

A Tropical Storm Watch is in effect from Cabo San Lucas to La Paz, Baja California Sur.

  • At this time, we do not expect resorts to evacuate guests.
  • Los Cabos (SJD) International Airport is currently open and operating normally.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • As a precaution, water activities have been canceled for today, Sunday 29 AUG, and Monday, 30 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see complete storm advisories from the National Hurricane Center (NHC) click here.

We will continue providing updates of further storm developments as necessary.

Sincerely,

Amstar DMC

 

HURRICANE NORA ADVISORY #1

AUG 28, 2021 – 1:00 pm EDT

Nora is forecast strengthen through tonight as it moves near the coasts of the Mexican states of Colima, Jalisco, Nayarit and southern Sinaloa, and hurricane warnings are in effect for portions of that coastline. Heavy rain associated with Nora is expected across the west coast of Mexico from the Mexican states of Guerrero, northward to southern Sonora, including Baja California Sur.

We have activated storm procedures in destinations that might be affected along the projected path of the storm.

PUERTO VALLARTA

A Hurricane Warning is in effect from Manzanillo, Colima to San Blas, Nayarit including Puerto Vallarta.

  • At this time, we do not expect resorts to evacuate guests.
  • Puerto Vallarta (PVR) International Airport is currently open but may experience delays and cancellations during today’s operations.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • As a precaution, water activities have been canceled for today, Saturday 28 AUG and Sunday, 29 AUG.

LOS CABOS

A Tropical Storm Watch is in effect from Cabo San Lucas to La Paz, Baja California Sur.

  • At this time, we do not expect resorts to evacuate guests.
  • Los Cabos (SJD) International Airport is currently open and operating normally.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • As a precaution, water activities have been canceled for tomorrow, Sunday 29 AUG, and Monday, 30 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see complete storm advisories from the National Hurricane Center (NHC) click here.

We will continue providing updates of further storm developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM GRACE: UPDATE TO ADVISORY #7

AUG 19, 2021 – 1:00 pm EDT 

AIRPORTS:

  • Cancun (CUN) and Cozumel (CZM) International Airports are open and operating but may experience delays during the day - Thursday, 19 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams: 

  • Cancun, Riviera Maya & Cozumel: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

We will continue providing updates of further storm developments as necessary. 

Sincerely, 

Amstar DMC

 

TROPICAL STORM GRACE ADVISORY #7

AUG 19, 2021 – 11:00 am EDT 

Hurricane Grace has been downgraded to a Tropical Storm and some additional weakening is likely this afternoon while Grace continues to cross the Yucatan peninsula. The tropical storm should emerge over the southern Gulf of Mexico this evening, and re-strengthening is anticipated shortly thereafter. 

Tropical storm conditions will continue today across the northern Yucatan Peninsula. 

Storm procedures are active in destinations that have been affected by the storm. 

MEXICAN CARIBBEAN: CANCUN, RIVIERA MAYA, COZUMEL

A Tropical Storm Warning is in effect for the Yucatan Peninsula from Cancun to Punta Herrero (several hours south of Tulum), including Cozumel. 

  • Amstar DMC customers in the destination are safe and secure in their resorts. 
  • Local authorities have reported that there is no significant infrastructure damage, with some uprooted trees and minor debris that have been or will be cleared by the end of the day. There are no restrictions regarding access to both Cancun and Cozumel Airports. 
  • Cancun (CUN) and Cozumel (CZM) International Airports are open but operations are currently suspended.  Arrivals and departures are expected to resume today as soon as conditions permit.  
  • Amstar DMC staff are at the airports ready to welcome and transport customers, both arriving and departing. 
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds. 
  • Most excursions are canceled for today Thursday 19 AUG and Friday, 20 AUG. 

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams: 

  • Cancun, Riviera Maya & Cozumel: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

To see complete storm advisories from the National Hurricane Center (NHC) click here. 

We will continue providing updates of further storm developments as necessary. 

Sincerely, 

Amstar DMC

 

HURRICANE GRACE ADVISORY #6

AUG 18, 2021 – 5:00 pm EDT

Hurricane Grace is tracking westward heading towards the eastern coast of Mexico’s Yucatan Peninsula. Some additional strengthening is forecast before the center of Grace makes landfall at approximately 2:00 am Thursday morning.

Storm procedures in destinations are active in destinations that might be affected along the projected path of the storm.

MEXICAN CARIBBEAN: CANCUN, RIVIERA MAYA, COZUMEL

A Hurricane Warning is in effect for the Yucatan Peninsula from Cancun to Punta Herrero (several hours south of Tulum), including Cozumel.

  • Hotels are not currently planning to evacuate to shelters.
  • Cozumel (CZM) International Airport closed at 4:00 pm local time today.
  • Cancun (CUN) International Airport is currently open. Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives will be on duty tomorrow – Thursday, 19 AUG as soon as possible after the storm passes.
  • Most excursions have been canceled for tomorrow Thursday 19 AUG and Friday, 20 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

  • Cancun, Riviera Maya & Cozumel: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

To see complete storm advisories from the National Hurricane Center (NHC) click here.

We will continue providing updates of further storm developments as necessary.

Sincerely,

Amstar DMC

 

HURRICANE GRACE ADVISORY #5

AUG 18, 2021 – 11:00 am EDT

Tropical Storm Grace has been upgraded to a category 1 hurricane. The storm is located just west of the Grand Cayman Islands moving westward away from the island.  

On the forecast track the storm is expected to continue on a westward to west-northwestward path for the next several days. Some additional strengthening is forecast before the center of Grace makes landfall along the eastern coast of the Yucatan peninsula early Thursday morning.

Storm procedures in destinations are active in destinations that might be affected along the projected path of the storm.

MEXICAN CARIBBEAN: CANCUN, RIVIERA MAYA, COZUMEL

A Hurricane Warning is in effect for the Yucatan Peninsula from Cancun to Punta Herrero (several hours south of Tulum), including Cozumel.

  • At this time, we do not expect resorts to evacuate guests.
  • Cancun (CUN) and Cozumel (CZM) International Airports are currently open and operating normally but may experience delays during Thursday 19 AUG.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • As a precaution, most excursions have been canceled for today, Wednesday 18 AUG through Friday, 20 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

  • Cancun, Riviera Maya & Cozumel: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

To see complete storm advisories from the National Hurricane Center (NHC) click here.

We will continue providing updates of further storm developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM GRACE ADVISORY #4

AUG 17, 2021 – 11:00 am EDT 

Tropical Depression Grace was upgraded to Tropical Storm Grace during the past 24 hours.  The storm is tracking in a westward direction and is expected to pass near or over Jamaica today. 

On the forecast track the storm will continue on a westward to west-northwestward path and then approach Mexico’s Yucatan Peninsula late Wednesday or early Thursday.

As a precaution, we have activated storm procedures in destinations that might be affected along the projected path of the storm.

JAMAICA:

A Tropical Storm Warning is in effect for the entire island.

  • Amstar DMC customers in the destination are safe and secure in their resorts.
  • AIRPORT: Montego Bay’s Sanger International Airport (MBJ) is open and operating, with potential flight delays due to the storm.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • Excursions are canceled for today – Tuesday, 17 AUG.

MEXICAN CARIBBEAN: CANCUN, RIVIERA MAYA, COZUMEL

A Hurricane Watch is in effect for the Yucatan Peninsula of Mexico from Cabo Catoche (north of Cancun) to Punta Allen (south of Tulum).

  • At this time, we do not expect resorts to evacuate guests.
  • Cancun (CUN) and Cozumel (CZM) International Airports are currently open and operating normally but may experience delays during Thursday 19 AUG.
  • Amstar DMC staff are at the airports ready to welcome and transport customers, both arriving and departing.
  • As a precaution, some excursions have canceled operations for Wednesday, 18 AUG and Thursday, 19 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

  • Jamaica: +1 876-971-9887 or via email at: customerservicejamaica@amstardmc.com
  • Cancun, Riviera Maya & Cozumel: +52 (998) 881-9500 or via email at: customerservicecancun@amstardmc.com

To see complete storm advisories from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM GRACE ADVISORY #3

AUG 16, 2021 –11:00 am EDT 

Tropical Storm Grace has been downgraded to Tropical Depression Grace.  The storm is currently passing just south of island of Hispaniola (Dominican Republic/Haiti) moving toward the west – away from Punta Cana, La Romana, St. Domingo, and Puerto Plata. A west to west-northwestward motion is expected over the next several days.  On the forecast track, the center of Grace will pass between Jamaica and Cuba.

DOMINICAN REPUBLIC: 

A Tropical Storm Warning is in effect for the entire coast of Dominican Republic.

  • All Amstar DMC customers in the destination are safe and secure in their resorts.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally, but may experience delays during today’s operations.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Most excursions will restart operations tomorrow - Tuesday, 17 AUG.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM GRACE ADVISORY #2

AUGUST 15, 2021 –11:00 am EDT

Grace is moving toward the west-northwest near 16 mph (26 km/h). A continued west-northwestward motion at a slower forward speed is expected over the next few days. On the forecast track, the center of Grace will move over Hispaniola on Monday, near or over eastern Cuba on Tuesday, and near or over west-central Cuba on Wednesday.

A Tropical Storm Warning is in effect for the Dominican Republic. 

DOMINICAN REPUBLIC:

  • All Amstar DMC customers in the destination are safe and secure in their resorts.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally, but may experience delays during today’s afternoon and Monday, 16 AUG operations.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Excursions are canceled for Monday, 16 AUG, as a precaution.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM GRACE ADVISORY #1

AUGUST 14, 2021 –11:00 am EDT

Amstar is tracking TROPICAL STORM GRACE, currently located in the Caribbean basin.

As a precaution, we have activated storm procedures in destinations that might be affected along the projected path of the storm.

A Tropical Storm Watch is in effect for the Dominican Republic for the south coast of the Dominican Republic from Punta Caucedo eastward to Cabo Engano, and for the north coast from Cabo Frances Viejo eastward to Cabo Engano.

DOMINICAN REPUBLIC:

  • We do not expect resorts to evacuate guests.
  • Tropical storm conditions are possible Sunday night into Monday.
  • Most excursions are canceled for Monday, 16 AUG, as a precaution.
  • Amstar’s Customer Service Representatives in hotels are assisting with rescheduling excursions and/or issuing refunds.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally, but may experience delays during Monday, 16 AUG operations.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Tropical storm conditions are possible Sunday night into Monday.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM FRED

AUGUST 11, 2021 –11:00 am EDT

Tropical Cyclone 6 was upgraded to TROPICAL STORM FRED at approximately 11:00pm last night, tracking west just south of Puerto Rico, heading toward the Dominican Republic on the island of Hispanoala.

As a precaution, we have activated storm procedures in destinations that might be affected along the projected path of the storm.

At 800 am, the center of Tropical Storm Fred was located just South of Eastern Dominican Rupublic tracking west-northwest with maximum sustained winds at 50 mph and is expected to pass over the country later today.

A Tropical Storm Warning is in effect for the Dominican Republic on the south coast from Punta Palenque eastward and on the north coast from the Dominican Republic/Haiti border eastward

DOMINICAN REPUBLIC:

As of 9:00 am

  • Amstar’s offices are open and operating normally.
  • We do not expect resorts to evacuate guests.
  • Amstar’s Customer Service Representatives in hotels are assisting with flight cancellations, early returning home requests, rescheduling excursions and/or issuing refunds.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally, but may experience delays during operations today.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • All boat excursions in PUJ, LRM and POP area are cancelled for today due to high waves.  Most land tours closed the first shift of the day but have reopened for the second shift onwards.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

POTENTIAL TROPICAL CYCLONE 6

AUGUST 10, 2021 –2:00 pm EDT

Amstar is tracking Potential Tropical Cyclone 6, which is currently located in the the Caribbean basin.

Heading toward the Dominican Republic on the island of Hispanola. As a precaution, we have activated storm procedures in destinations that might be affected along the projected path of the storm.

A Tropical Storm Warning is in effect for the Dominican Republic on the south coast from Punta Palenque eastward and on the north coast from Cabo Frances Viejo eastward. 

A Tropical Storm Watch is in effect for the Dominican Republic on the north coast from Cabo Frances Viejo to the Dominican Republic/Haiti border.

DOMINICAN REPUBLIC:

As of 2:00pm:

  • Per the National Hurricane Center (NHC-NOAA): at this time, no sustained tropical storm winds greater than 39 mph have been detected.
  • We do not expect resorts to evacuate guests.
  • Amstar’s Customer Service Representatives in hotels are assisting with flight cancellations, early returning home requests, rescheduling excursions and/or issuing refunds
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally, but may experience delays during operations tomorrow, Wednesday, 11 AUG.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Most excursions are cancelled for tomorrow, 11 AUG, as a precaution.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Sincerely,

Amstar DMC

 

TROPICAL STORM ELSA ADVISORY #6

JULY 5, 2021 – 8:00 AM EDT

STORM ELSA remains a TROPICAL STORM and is expected to move across central and western Cuba later today and pass near the Florida Keys early Tuesday.  Elsa is then forecast to move near or over portions of the west coast of Florida on Tuesday and Wednesday.

JAMAICA: 

As of 8:00 pm EDT last night, all storm advisories were discontinued for Jamaica.

  • AIRPORT: Montego Bay’s Sanger International Airport (MBJ) is open and operating normally.
  • Amstar DMC staff are at the airports ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • Most Land Excursions are operating today with most water activities resuming operations on Tuesday, 6 July.

This will be our last advisory regarding Storm ELSA. 

Please be aware that flight delays/cancellations to any destination may still result due to potential storm affects on airline schedules from U.S. gateways. Consult airlines directly or your Travel Advisor to confirm flight schedules.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

Amstar DMC

 

TROPICAL STORM ELSA ADVISORY #5

JULY 4, 2021 – 11:00 AM EDT

STORM ELSA has been downgraded to a TROPICAL STORM, continuing to move toward the west-northwest. By Monday, Elsa is expected to move across central and western Cuba and head toward the Florida Straits.

DOMINICAN REPUBLIC: 

All storm advisories have been cancelled.

  • AIRPORTS: Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally.
  • Amstar DMC staff are at the airports ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • Most Land Excursions are operating today with water activities resuming operations on Monday, 5 July.

This will be the last update concerning the storm with regards to the Dominican Republic.

JAMAICA: 

A Tropical Storm Warning is still in effect for the island. Significant storm effects are still expected, particularly on the eastern part of the island. Projections indicate the storm continues to track towards the eastern end of the island with a gradual turn to the northwest – heading towards Cuba. By Monday, 5 July, Tropical Storm Elsa is expected to move across central and western Cuba and head toward the Florida Straits.  Elsa is then forecast to move near or over portions of the west coast of Florida on Tuesday and Wednesday.

  • At this time, we do not expect resorts to evacuate guests.
  • Intermittent rain is expected from later today, with minimal threat of storm force winds affecting resorts areas from Ocho Rios and westward along the northern coastline.
  • AIRPORT: Montego Bay’s Sanger International Airport (MBJ) is open and operating normally.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • All excursions have been cancelled for today.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Amstar DMC

 

HURRICANE ELSA ADVISORY #4

JULY 3, 2021 – 11:00 AM EDT

STORM ELSA continues to move toward the west-northwest as a category 1 hurricane. Elsa will move near the southern coast of Hispaniola later today and tonight, and move near Jamaica and portions of eastern Cuba on Sunday. By Monday, Elsa is expected to move across central and western Cuba and head toward the Florida Straits.

DOMINICAN REPUBLIC: 

A Hurricane Warning and a Tropical Storm Warning are still in effect for separate portions of southern coast of Dominican Republic. A Tropical Storm Watch is still in effect for the North coast of the Dominican Republic from Cabo Engano to Bahia de Manzanillo.

  • At this time, we do not expect resorts to evacuate guests.
  • Heavy rain, high winds, and rough seas today through Sunday afternoon are expected, mostly further west along the southern coast. Punta Cana and La Romana are expected to be less affected.
  • AIRPORTS: Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally.
  • Amstar DMC staff are at the airports ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • We have transportation staff assigned on a 24 hr basis in case vehicles are required at short notice
  • All excursions have been cancelled for today, Saturday, 3 July. Land Excursions are expected to resume operations Sunday, 4 July with water activities resuming operations on Monday, 4 July.

JAMAICA: 

Storm advisory status has been downgraded to a Tropical Storm Warning. Significant storm effects are still expected, particular on the eastern part of the island.

  • At this time, we do not expect resorts to evacuate guests
  • Projections indicate the storm will track more towards the eastern end of the island with a gradual turn to the northwest – heading towards Cuba.
  • Intermittent rain is expected from this afternoon through most of Sunday, with minimal threat of storm force winds affecting resorts areas from Ocho Rios and westward along the northern coastline.
  • AIRPORT: Montego Bay’s Sanger International Airport (MBJ) is open and operating normally.
  • Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • Amstar DMC hotel representatives are on duty and ready to assist customers with any changes to itineraries, rescheduling excursions and/or issuing refunds.
  • Due to excessive rain and rough seas expected on Sunday, 4 July, all excursions have been cancelled.  

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Amstar DMC

 

HURRICANE ELSA ADVISORY #3

JULY 2, 2021 – 5:00 PM EDT

STORM ELSA is a Category 1 Hurricane, currently located in the Eastern Caribbean and tracking west. A west-northwestward motion is expected Saturday night and Sunday.  Storm procedures in affected destinations are in effect.  

DOMINICAN REPUBLIC: 

A Hurricane Watch and a Tropical Storm Warning are in effect for the southern coast of Dominican Republic.  A Tropical Storm Watch is in effect for the North coast of the Dominican Republic from Cabo Engano to Bahia de Manzanillo

  • At this time, we do not expect resorts to evacuate guests.
  • Heavy rain, high wind, and rough seas from early Saturday morning through Sunday afternoon are expected.
  • AIRPORTS: Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally.
  • Amstar’s Customer Service Representatives in hotels are assisting with flight cancellations, requests for an earlier departure, rescheduling excursions and/or issuing refunds.
  • We have transportation staff assigned on a 24-hr basis in case vehicles are required at short notice.
  • All excursions have been cancelled for tomorrow; Saturday 3 July.  Excursion operation for the following days will be evaluated tomorrow based on updated storm projections.

JAMAICA: 

A Hurricane Warning is in effect for Jamaica.

  • At this time, we do not expect resorts to evacuate guests.
  • Hurricane Elsa is on track to pass along the northern coastline, and curve west-northwestwardly towards Cuba.
  • The Island’s north eastern coast is expected to receive heavy rain and wind starting Saturday night and continue through Sunday.
  • AIRPORT: Montego Bay’s Sanger International Airport (MBJ) is open and operating normally.
  • Presently most excursions, with the exception of some water activities, are expected to operate on Saturday. For Sunday, 4 July, we are expecting all excursions to be cancelled.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Amstar DMC

 

HURRICANE ELSA ADVISORY #2

JULY 2, 2021 –11:00 AM EDT

STORM ELSA has evolved into a Category 1 Hurricane, crossing over the Windward Island into the Caribbean basin.  Amstar storm procedures in destinations have been activated.

DOMINICAN REPUBLIC: 

A Hurricane Watch and a Tropical Storm Warning are in effect for the southern coast of Dominican Republic. A Tropical Storm Watch is in effect for the North coast of the Dominican Republic from Cabo Engano to Bahia de Manzanillo.

  • At this time, we do not expect resorts to evacuate guests.
  • Heavy rain, high wind, and rough seas from early Saturday morning through Sunday afternoon are expected.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally.
  • Amstar’s Customer Service Representatives in hotels are assisting with flight cancellations, early returning home requests, rescheduling excursions and/or issuing refunds.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Depending on the path of the storm, we expect some water-based excursions to cease operations beginning on Saturday, 3 July.
  • All land excursions are operating normally today and tomorrow (Friday & Saturday).

JAMAICA: 

A Hurricane Watch and Tropical Storm Warning are in effect for Jamaica.

  • At this time, we do not expect resorts to evacuate guests.
  • Hurricane Elsa is on track to pass along the northern coastline and curve north towarths Cuba.
  • The Island’s north eastern coast is expected to feel rain and wind starting Saturday night through Sunday.
  • Montego Bay (MBJ) International Airport is open and operating normally.
  • Presently all excursions are expected to operate on Saturday with an expected closure for Sunday.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

We will keep you informed of further developments as necessary.

Amstar DMC

 

TROPICAL STORM ELSA ADVISORY #1

JULY 1, 2021 – 8:00 pm EDT

Amstar is tracking TROPICAL STORM ELSA, currently located in the Atlantic Ocean moving west towards the Caribbean basin. A Tropical Storm Watch is in effect for the Southern Coast of the Dominican Republic and Jamaica.

As a precaution, we have activated storm procedures in destinations that might be affected along the projected path of the storm.

DOMINICAN REPUBLIC:

  • At this time, we do not expect resorts to evacuate guests.
  • Heavy Rain, high wind, and rough seas from early Saturday morning through Sunday afternoon are expected.
  • Punta Cana (PUJ), La Romana (LRM) & Santo Domingo (SDQ) International Airports are open and operating normally.
  • We have transportation staff assigned on a 24hr basis in case vehicles are required at short notice.
  • Depending on the path of the storm, we expect some water-based excursions to cease operations beginning on Saturday, 3 July.
  • All land excursions are operating normally today and tomorrow.

JAMAICA:

  • At this time, we do not expect resorts to evacuate guests.
  • Current projections have the path of the storm passing along the northern coastline and curving north.
  • Heavy Rain, high wind, and rough seas from early Sunday morning through Sunday afternoon are expected.
  • Montego Bay (MBJ) International Airport is open and operating normally.
  • Presently most excursions are expected to go out on Saturday with an expectation that all excursions will be closed on Sunday.
  • As a precaution, excursions will not be confirmed beginning Sunday, 4 July until further notice.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

We will keep you informed of further developments as necessary.

Amstar DMC

 

TROPICAL STORM ENRIQUE UPDATE

JUNE 30, 2021

Tropical Storm Enrique degraded into a Tropical Depression as it passed through the Gulf of California and along the Cabo San Lucas coastline during today’s early morning hours.

Here is an update on the current situation in the destination:

  • All Amstar DMC customers in-destination are safe and secure in their resorts.
  • Los Cabos International Airport is open and operating under normal conditions and Amstar DMC staff are at the airport ready to welcome and transport customers, both arriving and departing.
  • As a precaution; the port is closed and no water activities are operating today.
  • The storm's impact on the Los Cabos area was minimal. Excursions and activities are expected to be operating as usual by Thursday, July 1.

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Team at Los Cabos: +52-624-142-2268 or via email at: customerserviceloscabos@amstardmc.com

This is our final communication regarding Storm Enrique.

Amstar DMC

 

TROPICAL STORM ENRIQUE ADVISORY

JUNE 28, 2021

Storm Enrique - currently a Tropical Storm - affected Puerto Vallarta yesterday and earlier today and is projected to approach Mexico’s state of Baja California in the coming days.   

The security, well-being, and safety of our customers and team members is always, and remains, our highest priority.

The storm’s impact on Puerto Vallarta was minimal with only some heavy rain. Resorts were not evacuated. Excursions and activities are expected to be operating as usual by Wednesday, June 30.

Due to the projected path of the storm – most likely heading towards Los Cabos – Amstar DMC is taking all necessary measures to ensure the well-being of our customers staying in the area. Current forecasting indicates that Tropical Storm Enrique will impact the Cabo San Lucas coastline in the early hours of Wednesday, June 30 – and continue throughout the day.

Amstar DMC will ensure customers are fully aware of all procedures regarding storm safety measures at their resorts.

Some excursions and activities are safely operating today, and it's expected that most excursions and activities will resume operations on Thursday, July 1.

For assistance or additional information, please do not hesitate to contact our In-Destination Customer Service Teams:

We will provide updates related to this storm as necessary. 

Amstar DMC