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Please take a look at some frequently asked questions and their answers below, based on common queries from our clients. If you can´t find the information you seek, please don't hesitate to reach out to us at: 

  • United States and Canada +1 (800) 895-3000
  • Rest of the world +52 (998) 881-9500
  • Travel Agents +1 (877) 329-4461

About my order

  • Do I need to print my booking receipt?

  • How do I change or cancel my booking?

  • What is the refund process and its timelines?

  • Do I need to print my booking receipt?

  • How do I change or cancel my booking?

  • What is the refund process and its timelines?

Site Security

  • Is it safe to buy in this site?

  • If I buy on Amstar, how would the charge be shown on my billing statement?

  • Is it safe to buy in this site?

  • If I buy on Amstar, how would the charge be shown on my billing statement?

About Transfers

  • How do I find Amstar at the airport?

  • What happens with my transfer if my flight is delayed?

  • How much time do I have to wait for my transfer vehicle to depart?

  • If I choose a shared transfer, how many stops will the transfer make on the way to the airport or resort?

  • What kind of vehicle is going to provide me my transportation back to the airport?

  • Can I book transportation for a group?

  • Are car seats for infants provided by Amstar?

  • What supplements do Amstar offer when booking a transfer?

  • How much should I tip the taxi driver?

  • If I book with Amstar, can I bring my pet?

  • How do I find Amstar at the airport?

  • What happens with my transfer if my flight is delayed?

  • How much time do I have to wait for my transfer vehicle to depart?

  • If I choose a shared transfer, how many stops will the transfer make on the way to the airport or resort?

About Excursions

  • How can I book an excursion?

  • Are tours subject to weather conditions?

  • Can I book a group excursion?

  • Can I book a private tour?

  • What is Protection Plus?

  • Is it a requirement to buy Protection Plus?

  • How much should I tip the tour guide?

  • How can I book an excursion?

  • Are tours subject to weather conditions?

  • Can I book a group excursion?

  • Can I book a private tour?

Travel Documents and Recommendations

  • What International Travel Documents do I need?

  • Are United States dollars accepted everywhere?

  • Do I have to change my dollars into the local currency?

  • What is the official exchange rate?

  • What happens if I lose my tourist card? (Mexico only)

  • What are the immigration and customs requirements on the way back home?

  • What should I do if my luggage is damaged, lost or delayed?

  • Is it better to shop at the airport since some stores there are duty-free?

  • Are we allowed to bring Cuban cigars back home?

  • What International Travel Documents do I need?

  • Are United States dollars accepted everywhere?

  • Do I have to change my dollars into the local currency?

  • What is the official exchange rate?