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Storm Information Center

The security, well-being, and safety of our customers and team members is always, our highest priority.

HURRICANE OTIS ADVISORY #3

 

October 30, 2023 – 12:00 PM CST  

There are no remaining meteorological advisories regarding Otis.   

 

Destination Status 

  • Some major roads to Acapulco are open to circulation, with checkpoints along the way to prioritize emergency and humanitarian aid vehicles.  
  • Most communication systems are still down, although a few spots have sporadic mobile service.  
  • Local and federal authorities are still working to restore power and water supply.  

 

Hotel Status:   

  • There is severe damage to most of the destination’s hotel infrastructure.
  • Regarding Hyatt Inclusive Collections properties affected:
    • Dreams Acapulco suffered significant damage. 
  • Company/staff efforts resulted in the organization of a ‘flotilla’ of motor coaches from Mexico City to reach Acapulco to evacuate guests from the resort on Friday 27 October and bring them to Mexico City where they received assistance in returning to their home gateways.  

 

Airport Status:   

  • Acapulco International Airport (ACA) is closed for commercial aviation until further notice.  
  • A humanitarian ‘air bridge’ is open to transport supplies, doctors, and tech support, and to rescue stranded passengers.  

 

Excursions/Activities:   

  • No tourist-related services are operating.  

 

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:  

We will keep you informed of further developments as necessary.   

Sincerely,  

Amstar DMC   

 

HURRICANE OTIS ADVISORY #2

October 26, 2023 – 10:00 AM CST

 

Per the National Hurricane Center: 

Otis, which made landfall as a category 5 hurricane just after midnight causing significant damage, has dissipated inland over southern Mexico. All roads to and from Acapulco are closed due to mudslides and flooding. Telephone, mobile, and internet services are down. Disaster brigades are working to restore power and communication. 

There are no coastal watches or warnings in effect. 

 

 

Hotel Status: 

  • No official information on damage assessment has been shared yet for Acapulco hotels. 

 

Airport Status: 

  • Acapulco International Airport (ACA) remains closed. 
  • Ixtapa International Airport (ZIH) is open and operating. 

 

Amstar Staff:  

  • We are contacting passengers to schedule departure transportation. 

 

Excursions/Activities: 

  • As of this advisory, all transportation and excursions have been canceled until further notice. 

 

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

 

We will keep you informed of further developments as necessary. 

 

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

 

Sincerely,

Amstar DMC 

 

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HURRICANE OTIS ADVISORY #1

October 24, 2023 – 4:00 PM CST

 

Hurricane Otis has strengthened into a category 4 storm and could approach category 5 status when it makes landfall along a portion of the southern coast of Mexico in the early morning hours Wednesday.

 

A Hurricane Warning is in effect for 

  • Punta Maldonado westward to Zihuatanejo (Ixtapa) - including Acapulco

 

Hotel Status: 

  • As of this advisory, no hotel evacuation is expected.

 

Airport Status: 

  • Acapulco (ACA) and Ixtapa (ZIH) International Airports are open and operating normally with domestic and international flights continuing to operate as scheduled. 

 

Amstar Staff:  

  • Airport staff are at the airport attending to both arriving and departing passengers.  
  • Hotel representatives are on duty and assisting customers.  

 

Excursions/Activities: 

  • As of this advisory, transportation services, and land & water excursions continue to operate as normal. 

 

If you require any assistance, please do not hesitate to contact our In-Destination Customer Service Teams:

 

We will keep you informed of further developments as necessary. 

 

To see the complete storm advisory from the National Hurricane Center (NHC) click here.

 

Sincerely,

Amstar DMC 

 

 

STORM ARCHIVE

To read previous storm advisories, click here.