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WORLD CLASS DESTINATION MANAGEMENT

Amstar DMC provides world-class destination services to individuals, travel agencies, tour operators, corporations and meeting planners. We have a track record of 28 years delivering exceptional experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica and Hawaii.

From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you need to create memories for life. And rest assured, you’re in good hands. Amstar DMC only offers the highest quality excursions that provide memorable travel moments, stress free.

Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service.

Our local representatives are there each step of the way: providing meet and greet services at the airport, destination information in your resort, and round-the-clock support by phone, email or social media, anytime, anywhere!

 

12 comments

Liz Jauer CTC DS June 19, 2018 at 12:40 pm

My Clients have transfers booked roundtrip transfers with Amstar via Funjet Vacatins. They are scheduled to be picked up in Cancun after their flight arrives. If there flight is late, do they still proceed outside to the end of the line of transfer companies or is there a desk they should go to in order to obtain transfer directions?

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Pamela Acosta
Pamela Acosta June 20, 2018 at 3:05 pm

Hello Liz,
Thank you for writing to us. Yes, they will still proceed outside to find one of our airport representatives who will assist them in getting to their transfer. If you’d like, you can share with us via email your client’s booking reference code and we’ll be happy to help you confirm. You can write us to pacosta@amstardmc.com

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Lawona Brooks June 6, 2017 at 11:27 am

Hello its COOK/BROOKS/GOODE!!! We had the privilege of meeting KERESHA STEPHENSON who made our vacation at the RUI PALACE JAMAICA in MONTEGO BAY the BEST EXPERIENCE WE’VE EVER HAD!!!This was our first time coming to Jamaica and its been a week (5/26/2017-6/30/2017) since we’ve been back home and WE WANT TO GO BACK NNOOOWWW!!! LOL We really enjoyed ourselves to the fullest!!! We appreciate Keresha for helping us find our excursion to Dungeon Falls and Scuba Diving in Rios. It was UNBELIEVABLE to actually swim with the fish :):):):) She made us feel comfortable and welcomed and such a bubbly inviting personality. In the future we want to come back even to this particularly to this resort. It was very clean and refreshing and the food was very good and fresh DAILY. We hope to meet Keresha again. Please tell her we said “HI AND THANKS FOR EVERYTHING!!” :):):):)

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Lawona Brooks June 6, 2017 at 11:31 am

sorry Keresha Stepheson if from AMSTAR company Forgot to put that in our comment lol

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Pamela Acosta
Pamela Acosta June 13, 2017 at 10:17 am

Lawona, thank you so so much for sharing your wonderful experience with Amstar DMC in Montego Bay! We’re so happy to read you had a great time and it was our pleasure to be a part of your time in Jamaica. I’ll be sure to tell my colleague Keresha how much you appreciated her assistance during your trip. We’d love to see your vacation photos on our Facebook page –> https://www.facebook.com/amstardmc/ and of course to continue dreaming about coming back to dreamy Jamaica. <3

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Alina May 20, 2017 at 5:11 pm

Had the worst conversation with one of Amstar DMC representatives. We had a transfer from our hotel to the airport today may20 2017. We got to the lobby ahead of the time checked out and were waiting for our bus. Then we found out that bus left which was earlier than scheduled time. Amstar representative Stanley C Bourgouin instead of apologizing was mean, rude and unprofessional. Made us, his costumers so mad, said it’s our fault he was blaming us that we didn’t come on time even though we have proof of checking out before scheduled transfer time. He ruined the whole mood of our vacation, he was inturapting me and my wife, raising his voice, making faces at us. When we asked his name to write it down he was covering it with his arm and saying, “yeah take my name like you can do something about it.” We had to pay out of pocket for a taxi $40 and we lost our paid transfer when it was not our fault. Unacceptable, worst experience! And that person should not be a customer service representative!!!!!!!!!

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Pamela Acosta
Pamela Acosta May 23, 2017 at 6:13 pm

Hi Aline, on behalf of Amstar, we apologize for this situation. We strive to offer World-Class customer service every time. You can res-assured this will be taken up with the rep and the appropriate action will be taken. We try and train all of our staff to be both polite and professional with our clients and it seems that on this occasion, this did not happen.

With regards to your transfer, I can confirm that the transfer arrived at 10.41 (pick up time was 10.40) the transfer waited until 10.48 and it was then authorized to leave and mark the clients as a No show. We can only allow transfers to wait a short while after the confirmed pick up time as it is not fair on the other clients who are already on-board the transfer, plus it makes the transfer late for the next hotel and can then risk all the clients being late to check in at the airport.

If you’d like further confirmation, we can send you copies of the GPS confirming the transfer time and locations to your email.
We apologize again for the situation and thank you for taking the time to share your valuable feedback.

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Alina May 27, 2017 at 4:06 pm

We were at the lobby at 10:35 and we have a proof of checking out before 10:40. The bus was not at punta Cana princess all suites resort and spa!!!!!!!!!! The bus left earlier! We took a picture of our check out time and a picture of the lobby, so we have proof that we were there on time and even earlier! I can also send copies. We called Amstar day before our departure and we knew that there’s only one bus and that we have to be at the lobby of our resort ” punta Cana princess all suites resort and spa” at 10:40 and we were! It is unprofessional for you to respond on the blog and do not answer to my email.

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Pamela Acosta
Pamela Acosta May 30, 2017 at 1:17 pm

Dear Alina, our sincerest apologies for this situation. One of our team members will be contacting you shortly via the email you’ve provided with further details.

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De Alba October 27, 2016 at 9:33 am

We are having a great vacation at the Now Jade resort. However, we signed up for the Catamaran- luxury sailing adventure because Victor told us we would be seeing the 2nd largest reef in the world when we went snorkeling.

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Christine September 8, 2016 at 11:08 pm

Hello – I may have a group of 22 people on November 27th – they will need transportation from Punta Cana to Santo Domingo. Can you tell me if you can accommodate them? if so what is the cost and how long will it take?

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Tania Canedo September 12, 2016 at 9:24 am

Hello Christine! It would be our pleasure to assist you. Please contact us by Facebook Private Message or Twitter so we can give a proper followup. Regards

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