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AMSTAR DMC COMPANY PROFILE

 

AMSTAR DMC COMPANY PROFILE

Amstar dmc is a destination management company dedicated to providing world-class destination services and inspiring travel experiences to individuals, groups, corporations, tour operators and meeting planners. As the leading DMC in Mexico, Jamaica and the Dominican Republic, we have over 25 years of experience offering innovative and dependable destination solutions for everything from tour circuits and memory-packed destination weddings to customized V.I.P. itineraries and major corporate meetings.

Staffed by an international, multilingual team of more than 980 travel professionals, our state-of-the-art corporate headquarters are located in Cancun and Punta Cana, with regional offices in the Riviera Maya, Cozumel, Puerto Vallarta, Ixtapa, Los Cabos, Huatulco, Mexico City, Puerto Plata and Montego Bay. In 2008, we became the first Mexican DMC to open a representation office in Shanghai, China. Five years later, in 2013, Amstar dmc officially opened an office in Hawaii through its sister company, Worldstar. More recently, in October, 2014, Amstar began operations in Costa Rica.

Amstar dmc is a division of the Apple Leisure Group (ALG)—the leading seller of all-inclusive vacation packages in the U.S. and number one worldwide in the sales of leisure travel packages to Mexico, the Dominican Republic and Jamaica. As the only hospitality company in the United States possessing a vertically integrated business model, ALG holds a unique niche in the U.S. travel industry. The group’s robust infrastructure leverages the expertise of six industry innovators to deliver exceptional value and inspired luxury to discerning travelers.

Amstar dmc is the official destination management company for distinguished brands such as: Apple Vacations, American Express Vacations, Travel Impressions, Cheap Caribbean, Unlimited Vacation Club, RCI, Air France, British Airways, Stella Travel Services, Tropical Sky as well-known award-winning resorts such as Secrets, Dreams, Zoetry, Breathless, Now and Sunscape.

With the unparalleled reach of Apple Vacations, Travel Impressions and Cheap Caribbean driving distribution, expansion to other countries is planned in the near future as management continues to look for promising opportunities where Amstar dmc can be a driving force in delivering exceptional destination services to the tourism & incentive markets in other key destinations.

For more than twenty-five years, Amstar dmc has delivered first-class destination services to millions of satisfied customers. As we continue to grow, so too shall our commitment and motivation to ensuring extraordinary travel experiences for each and every one of our clients.

list of companies that use Amstar dmc as their transportation and tour provider in Mexico, the Dominican Republic and Jamaica

 

10 comments

Lawona Brooks June 6, 2017 at 11:27 am

Hello its COOK/BROOKS/GOODE!!! We had the privilege of meeting KERESHA STEPHENSON who made our vacation at the RUI PALACE JAMAICA in MONTEGO BAY the BEST EXPERIENCE WE’VE EVER HAD!!!This was our first time coming to Jamaica and its been a week (5/26/2017-6/30/2017) since we’ve been back home and WE WANT TO GO BACK NNOOOWWW!!! LOL We really enjoyed ourselves to the fullest!!! We appreciate Keresha for helping us find our excursion to Dungeon Falls and Scuba Diving in Rios. It was UNBELIEVABLE to actually swim with the fish :):):):) She made us feel comfortable and welcomed and such a bubbly inviting personality. In the future we want to come back even to this particularly to this resort. It was very clean and refreshing and the food was very good and fresh DAILY. We hope to meet Keresha again. Please tell her we said “HI AND THANKS FOR EVERYTHING!!” :):):):)

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Lawona Brooks June 6, 2017 at 11:31 am

sorry Keresha Stepheson if from AMSTAR company Forgot to put that in our comment lol

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Pamela Acosta June 13, 2017 at 10:17 am

Lawona, thank you so so much for sharing your wonderful experience with Amstar DMC in Montego Bay! We’re so happy to read you had a great time and it was our pleasure to be a part of your time in Jamaica. I’ll be sure to tell my colleague Keresha how much you appreciated her assistance during your trip. We’d love to see your vacation photos on our Facebook page –> https://www.facebook.com/amstardmc/ and of course to continue dreaming about coming back to dreamy Jamaica. <3

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Alina May 20, 2017 at 5:11 pm

Had the worst conversation with one of Amstar DMC representatives. We had a transfer from our hotel to the airport today may20 2017. We got to the lobby ahead of the time checked out and were waiting for our bus. Then we found out that bus left which was earlier than scheduled time. Amstar representative Stanley C Bourgouin instead of apologizing was mean, rude and unprofessional. Made us, his costumers so mad, said it’s our fault he was blaming us that we didn’t come on time even though we have proof of checking out before scheduled transfer time. He ruined the whole mood of our vacation, he was inturapting me and my wife, raising his voice, making faces at us. When we asked his name to write it down he was covering it with his arm and saying, “yeah take my name like you can do something about it.” We had to pay out of pocket for a taxi $40 and we lost our paid transfer when it was not our fault. Unacceptable, worst experience! And that person should not be a customer service representative!!!!!!!!!

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Pamela Acosta May 23, 2017 at 6:13 pm

Hi Aline, on behalf of Amstar, we apologize for this situation. We strive to offer World-Class customer service every time. You can res-assured this will be taken up with the rep and the appropriate action will be taken. We try and train all of our staff to be both polite and professional with our clients and it seems that on this occasion, this did not happen.

With regards to your transfer, I can confirm that the transfer arrived at 10.41 (pick up time was 10.40) the transfer waited until 10.48 and it was then authorized to leave and mark the clients as a No show. We can only allow transfers to wait a short while after the confirmed pick up time as it is not fair on the other clients who are already on-board the transfer, plus it makes the transfer late for the next hotel and can then risk all the clients being late to check in at the airport.

If you’d like further confirmation, we can send you copies of the GPS confirming the transfer time and locations to your email.
We apologize again for the situation and thank you for taking the time to share your valuable feedback.

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Alina May 27, 2017 at 4:06 pm

We were at the lobby at 10:35 and we have a proof of checking out before 10:40. The bus was not at punta Cana princess all suites resort and spa!!!!!!!!!! The bus left earlier! We took a picture of our check out time and a picture of the lobby, so we have proof that we were there on time and even earlier! I can also send copies. We called Amstar day before our departure and we knew that there’s only one bus and that we have to be at the lobby of our resort ” punta Cana princess all suites resort and spa” at 10:40 and we were! It is unprofessional for you to respond on the blog and do not answer to my email.

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Pamela Acosta May 30, 2017 at 1:17 pm

Dear Alina, our sincerest apologies for this situation. One of our team members will be contacting you shortly via the email you’ve provided with further details.

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De Alba October 27, 2016 at 9:33 am

We are having a great vacation at the Now Jade resort. However, we signed up for the Catamaran- luxury sailing adventure because Victor told us we would be seeing the 2nd largest reef in the world when we went snorkeling.

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Christine September 8, 2016 at 11:08 pm

Hello – I may have a group of 22 people on November 27th – they will need transportation from Punta Cana to Santo Domingo. Can you tell me if you can accommodate them? if so what is the cost and how long will it take?

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Tania Canedo September 12, 2016 at 9:24 am

Hello Christine! It would be our pleasure to assist you. Please contact us by Facebook Private Message or Twitter so we can give a proper followup. Regards

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